Privacy Policy

Diagnomitra ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how it is handled.

1. Information We Collect

We collect the following types of information when you use our platform:

• Account information: Name, email address, phone number, date of birth
• Health information: Medical history, test reports, and diagnostic results
• Payment information: Transaction IDs (we do not store full card details)
• Usage data: Pages visited, search queries, and interaction logs
• Device information: IP address, browser type, and operating system
• Location data: City/pincode for home collection services (with your permission)

2. How We Use Your Information

We use your information to:

• Process and manage your test bookings
• Facilitate home sample collection and report delivery
• Send booking confirmations, reminders, and reports via SMS/email
• Improve the platform and personalise your experience
• Respond to your support queries
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information. We may share your data with:

• Partner laboratories: To process your booked tests and deliver reports
• Payment processors: To complete secure transactions
• SMS/email service providers: To send notifications
• Legal authorities: When required by law or court order

4. Data Storage & Retention

Your data is stored on secure servers within India. We retain your personal data for as long as your account is active or as required by law. You can request deletion of your account and associated data at any time.

5. Cookies

We use cookies and similar technologies to improve your experience, remember preferences, and analyse site usage. You can control cookie settings through your browser. Disabling cookies may limit some platform features.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)

To exercise these rights, contact us at diagnomitralabs@gmail.com.

7. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending an email. The date at the top indicates the latest revision.

11. Contact Us

For privacy-related queries or to exercise your rights: